FAQ

HOW DO I RECEIVE MY LINK?

Upon signing up for our program you will receive an initial email about how to finish your registration. This email will ask for your preferred method of payment for your commission. You can choose Zelle, direct deposit or check. If you don’t already have a W-9 on file, you must complete Form W-9 and send it back to us.

Once we receive that information we are able to finish creating your personalized link which will be sent to you via email.

WILL THERE BE TRAINING ON HOW TO MAKE A RESERVATION

Yes! Please view How to Book a Reservation.

If you’d like further instruction beyond the video, you are more than welcome to set up a meeting with us. We are happy to come to your hotel and walk you through the process.
We want this portal to be as easy for you to use as it will be for your guest!

HOW LONG DOES THE BOOKING PROCESS TAKE?

It takes approximately 3-5 minutes to complete the online booking process.

HOW DOES MY GUEST RECEIVE THEIR TICKET?

When you book a reservation for a guest, enter their email in the required field. Upon completion of the reservation, the guest will receive an email with a PDF of their tickets.
If the guest doesn’t have a smartphone, you can print their receipt (which includes tickets) at your desk using your email address instead.

WHERE DOES THE GUEST PAY FOR THEIR TICKET?

Payment and contact info will be required through the Concierge Portal.
There is no longer a need for them to come to our Ticket Office.
They can go directly to the boat for boarding.

WHAT IF MY CUSTOMER NEEDS TO CHANGE THEIR CRUISE TIME OR DATE?

Not a problem! You are always welcome to call our dedicated concierge help desk at 312-527-3937 to adjust any reservations you have booked through your link.

WHAT IF MY GUEST WANTS A REFUND?

If your guest would like a refund, please have them give us a call at 312-527-2002.

WHAT IF A CRUISE IS CANCELED?

If one of our cruises is canceled, we contact the guest via email or phone. They will be able to respond to reschedule their cruise.

HOW DO I RECEIVE MY COMMISSION?

Once you sign up for our program and your W-9 is completed- you get to choose how you would like to receive your commission. Your options are via Zelle, direct deposit or check. Payments are issued every two weeks.

WHAT IF I CAN’T ACCESS MY LINK? CAN I STILL CALL TO MAKE A RESERVATION?

No worries! We understand the internet fails us every so often- if you need to call us to make a reservation, we are happy to add that for you. Just call us at 312-527-3937.

Note: If you make a reservation over the phone you must have both the guest’s credit card information as well as contact information (name, email and phone) that we can save in our system.

WILL YOU STILL HAVE VOUCHER BOOKS?

This 2020 season, we will not be using voucher books. However, in our new brochures, there is a section on the back page for concierges! You’ll be able to write down the guest’s information such as their cruise time or booking ID in this section.

HOW WILL I RECEIVE MY ADDITIONAL COMMISSION AFTER I BOOK 50 GUESTS?

Once you have booked 50 Guests with Chicago Line, you will receive the additional commission via your chosen payment method (Zelle, Direct Deposit, Check).